Terms

As soon as we receive your order, we will send you a confirmation e-mail that will include a detailed list of prices and taxes, if applicable, as well as shipping fees.

When you place an order, you authorise Savon des Cantons Inc. to debit your credit card in the amount of your order, including shipping fees and taxes, if applicable.

Custom charges (collected by the customs services in your country) may apply for packages shipped outside Canada.

All our prices are in Canadian dollars. Your credit card company will automatically convert the transaction into your country's currency.

We back our products with a 100% satisfaction guarantee. If a product is not suitable or is defective, please return it within seven days of reception, in its original packaging, to the following address: Savon des Cantons, 1540 chemin des Pères, Canton de Magog, Québec, Canada J1X 5R9.

Please note that all our products are handmade using traditional methods. Their colour and appearance may vary slightly from one batch to another.

Payment:We accept Visa and MasterCard.The transactions are secured by Pivotal payments.

Taxes:

  • Packages shipped in Canada outside Québec: The 5% federal tax applies on the total amount.
  • Packages shipped in Québec: The 5% federal and 7.5% provincial taxes apply.

Delivery time and shipping rates:

Packages shipped in Canada: allow 4 to 5 working days for delivery.Packages shipped outside Canada: Allow 10 to 12 working days for delivery.

  • We will confirm the shipping charges for deliveries outside North America.
  • Québec: $6.50, plus taxes.
  • Rest of Canada: $7.50, plus taxes.
  • U.S.A.: $11.00, plus taxes.
  • Rest of the world: NO delivery

Refund policy: You can also fax us your order, along with your credit card number, expiry date, name of the cardholder, and signature. Savon des Cantons fax number: 819-868-2186