Refund policy

Returns accepted by the merchant are for defective items only. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at the phone number or email address below and provide details of the product and the defect.

We will then advise you how to return the product. You will be responsible for the shipping charges associated with the return of your item. We are not responsible for any loss or damage that occurs during shipping. You must also prepay shipping and insurance (if applicable) for all returns. If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.

When we receive the returned product, we will examine it and notify you by email, within a reasonable time, if you are entitled to a refund or exchange due to the defect. If you are entitled to an exchange or refund, we will replace the product or refund the purchase price (depending on the original method of payment). Any shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping.

It may take up to 20 business days after receiving our email before you see the refund on your statement.

Contact information:

Savon des Cantons
1540, chemin des Pères
Magog (Quebec) J1X 5R9
Canada

Telephone: 1 877 868-0161

Customers can return unopened items

1. Return of unopened items

We accept returns of new, unopened items. You may return unopened items in their original packaging within 30 days of your purchase with a receipt or proof of purchase. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

Only regular priced items can be refunded. Sale items are not refundable. To track the status of your return, please contact us at the phone number or email address below.

2. Exchanges

We will only exchange goods that are defective or damaged. If you consider a product to be defective, please contact us within 30 days of your purchase at the phone number or email address below and provide details of the product and the defect. We will then advise you how to return the product.

3. Exceptions

Some items are not refundable or exchangeable. These items are designated on our website as non-refundable, on sale or part of a final sale.

4. Shipping

You will be responsible for the shipping costs associated with the return of your item. We are not responsible for any loss or damage that occurs during shipping. You must also prepay shipping and insurance (if applicable) for all returns. If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.

To return or exchange the item you purchased, please mail it, along with a copy of your receipt and any other information regarding your purchase, to the address listed below:

5. Process

Once we receive your item, we will examine it and notify you by email, within a reasonable amount of time, if you are entitled to a refund or exchange.

If you are entitled to a refund, we will refund the purchase price and a credit will be applied to the original payment method.

Shipping and handling charges you have already paid are not refundable and refunded amounts will not include the cost of shipping. It may take up to 20 business days after receiving our email before you see the refund on your statement.

If you are eligible for an exchange, we will send a new item to the original shipping address.

6. Contact information

Savon des Cantons
1540, chemin des Pères
Magog (Quebec) J1X 5R9
Canada

Telephone: 1 877 868-0161